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New York, NY Professional team, very knowledgeable. Great customer service. I have purchased several cars from this dealership for myself and my family.
Also, I am getting service for the cars here. I am very satisfied.
Worst Experience! Its Unfortunate that in a top of the line of luxury cars you're treated with low satisfaction.
I received a price estimate over the phone before hand so I know what to expect in payment. Here's the issues I had. Totally unacceptable! This will be my last time going to Mercedes Benz of Manhattan.
I rather drive all the way up to New Rochelle for better treatment. Yet another horrible experience today at MB-Manhattan. I went in to get a new tire the tire shop that I prefer dealing with didn't have the tire I needed. I was assigned Sebastian Wroblewski as my service advisor.
This guy is a schlub who could care less about customer service. Total failure to communicate appropriately After two hours yes, two hours for a new tireI notice that my car is in the pickup area. Neither Sebastian nor anyone else had bothered to tell me it was done.
So, I go to the cashier desk and explain that my car's right there and I want to leave. Some woman rudely said she can't help me, dismissed me and said I need to see my service advisor. I then seek out this Sebastian character and tell him that my car's sitting right there and I would like to leave.
He dismissed me while he finished doing something else When Sebastian finally graced me with his attention, he could not have been ruder. By the time I was done dealing with this guy, my car was no longer there! They had taken it back to storage. It took quite a while for it to come back up.
Problem for me is that I live in Manhattan and they're the only game in town. I've never had a good experience there By the way I asked them to confirm that's the case, and they changed their story saying that only the front needed to be done at that time I've now driven 3, miles since August and guess what?
No brake warning light. In addition to the rudeness and general abrasiveness of this dealer, they are outright fraudsters!!!!
I hate to deal with car dealers, but this MB Manhattan dealer turns out to be good. I got my car services here and people there are friendly and helpful. Service is fairly priced. I am legit and felt compelled to share my experiences with this dealership to bring awareness to what you can expect as a customer.
I purchased a certified pre-owned E since this was my first MB having been a loyal BMW owner for many years and for good reasons, the sales person TB was more concerned about the post purchase survey versus my satisfaction as the customer and shared how this would impact his bonus.
Did he not realize I would be the person completing the survey? The car was delivered to me with a major tear on the side of the rear tire, you would have to blind not to see it as you walked up to the car. It has been downhill since then from service repairs, deceptive service advisors you must ask questions and don't take anything for granted - TRUST ME!
The majority of their personnel have a sense of superiority and arrogance as if they were doing you a favor for free. So if you expect better do yourself a favor and go elsewhere it's not worth the aggravation and especially the stress of driving to Manhattan and dealing with this kind of service and people.Graduates of Bennington College - the names, photos, skill, job, location.
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Consider one instructive case study. I recently immersed myself in the customer-service transformation of Mercedes-Benz USA, the sales-and-service arm of the German automaker. of a photo of the President.
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